utahfurnituredirect.com offers the following Returns Policy:
We accept Visa, MasterCard and Discover Card & American Express.
The following information is required when make the payment through Credit Card.
Your Card Number
Card verification code (The last three digits at the back of the credit card - Visa or Master Card)
Name on your card
Billing zip code
You need provide your telephone number (required by shipping company) while paying, otherwise shipment will be delayed.
We ship to Utah,Idaho,Wyoming
If optional shipping insurance is paid at the time of purchase you will be covered for any damages in transit. We will also handle all freight claims and pick up the damaged item and replace it with a new one. If you opt out of the insurance it will be the buyer's responsibility to file a claim with the shipping company and wait to get reimbursed from them.
Before You Sign for the Delivery
Please inspect the packaging and content for any damage that may have occurred while in transit and have it signed by the carrier/driver and Send us a description and digital photograph of the damaged items/parts within 7 days. Please know that we can not assist you in your claim for any damages or discrepancies after the package has been signed and accepted upon delivery, or any supporting document and photo received by me after the 7 days period.
Exchange / Return / Refund Policy
Your complete satisfaction is our first priority.
If a refund is requested when your order is ready to ship, 25% restocking and handling fee will be applied on the original total amount.
If you are not satisfied with something, please send it back within 30 days of the item being shipped from our warehouse ( as determined by tracking number) and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund.
If an exchange is requested, the original item price less 20% restocking fee is credited toward the new order, and utahfurniturediect will cover for new shipping charges on the exchange item. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects.
All damages must be reported with proof of picture within 10 days of receipt for free replacement of damaged parts. All returns must be authorized by us first and all items returned must be in its original packaging and in new condition. Otherwise, the return will be refused.